January 29, 2020: Phone Update:
We are currently experiencing a problem with all but 2 of our phone lines. We're working with AT&T to fix this problem. This means that the phone will give a busy message if our first 2 lines are being used. If you receive a busy signal at (919) 881-9009, you can also try (919) 881-0326, which is a third line not connected to our main line. You can also send us a portal message or try calling us back. For today, if your child has an acute illness and if you feel like you cannot get through to us, please just come in, and we will work you in to our schedule as soon as possible. We are addressing this issue as quickly as possible, and apologize for any inconvenience.
- last updated 1//29/2020 at 1:40 pm
To help you get acquainted with our practice, we have provided the important information you need on our website. Please browse these pages to learn more about our pediatricians, our services, our philosophy, office hours, contact information, prenatal class information and patient forms. You may also use this website to access your child’s medical information and clinical visit summaries via our patient portal. Links from this site can provide you with expert and up to date medical advice from the American Academy of Pediatrics and other professional organizations.
When you call Carolina Kids during our office hours, we pledge that you will always speak with one of our professional and courteous staff members from the moment you finish dialing – no automated phone trees. When you call Carolina Kids after office hours, you will always receive a rapid and professional response from one of our pediatricians or a pediatric nurse. So please do not hesitate to contact us if you have any questions or concerns!
Meet our friendly, experienced Carolina Kids pediatricians and staff! All our pediatricians are fellows of the American Academy of Pediatrics, and maintain the highest level of accreditation in pediatrics. We pride ourselves in being an exceptional clinic where children come first, and where physicians still take the time to treat every child with the individual attention with which we would want our own children to be treated.
Direct Provider After-Hours Access
We are pleased to provide you with direct access to our on-call physician when the office is closed. In order to reach our on-call physician when the office is closed, just call our main office number at (919) 881-9009. You will be able to access our on-call physician directly after hours. Please use this service for urgent medical concerns that you believe should not wait until routine office hours. You should expect to be able to speak directly with the on-call physician within 30 minutes or less of your call. In general, please use our patient portal or call during office hours for non-urgent concerns, including non-urgent prescription refills or administrative/scheduling questions. Through our patient portal, you may also send a message to your child's physician through direct messaging. Patient portal messaging is designed for non-urgent or chronic health concerns, and you may expect an electronic response from your child's physician within 24 hours. For any true medical emergencies, please call 911.
Major Pediatric Topics Include: